Conventional wisdom says that you should split test your adverts. Write at least 2 adverts for each ad group and show one to the first searcher, the second to the next etc and watch the click through rates till you get a clear winner.
It’s a great concept and makes perfect sense. After all, who wouldn’t want the best performing adverts they could get.
There are a couple of practical problems with this though:
Let me explain.
One of the things we noticed in the our earliest AdWords efforts was that one client would rate the leads we found for them as great while another client wouldn't make a single sale out of very similar enquiries.
The first time it happened was with a legal firm. We were finding people who wanted ante-nuptial contracts (prenup agreements) for them. They didn't make a single sale out of the 25 enquiries in the first month. They cancelled.
We sent the next month's enquiries to a different firm who closed. They made five sales for every six contacts.
The sales funnel in both of these firms was pretty much the same. Here's how it worked:
The two firms charged almost the same price for that service, but there was one significant difference: the first opted for efficiency and scheduled all the phone calls in a batch at the end of the week while the second called the prospective client as soon as they possibly could.
No amount of split testing adverts would have improved the results the first firm got. Their sales process was broken.
If you’ve got a steady stream of enquiries from your online advertising campaign it’s far better to improve your sales process first and then go back and look at improving the click through rate. Optimise from the bottom of the sales funnel first.
*Disclaimer: no cats were harmed in testing this theory.