Privacy

We collect and store the contact details you enter into the contact form on this or other pages, this usually includes your name, an email address, a contact phone number. At times we may also ask for your location to assist in identifying the right person to respond to you. We use this information to respond to your inquiry.

We transmit your details electronically from this site using email, SMS and HTTP protocols. We will not contact you other than in connection with this enquiry. This may include contact to clarify your request, respond to it and follow up. We also track site usage using cookies. We aggregate this information to improve site performance.

We will not share your details without your permission. If you wish to modify or delete your personal information or opt out of future communications you can do so by contacting us via any of the methods listed on the contact page on this site.

What information do we hold?

We hold the following information about our users.
Contact information.

Names
Email addresses
Phone numbers
Business addresses
Invoicing address
Website URL

Usage information.

Date and time on which they signed up for the service.
Date and time they last used the service.
The current status of their account on our service.
Cookies enabling authentication, preferences and settings.

Payment information.

Invoices for our services.
Payment receipts.
Failed payment notifications.

Contact information is provided by the user on registration. Usage information is generated programatically by our service.

Our users provide payment information (name, email address and credit card details) directly to our payment service providers via a secure payment form on our website or on the payment service provider’s website. Payment receipts and failed payment notifications are generated by our payment service providers.

We do not share user information with anybody.

It is possible that in the future we may be required, by law, to share user’s invoices and other information with our local tax authorities if they investigate/audit our business.

We use this information to provide the services our users pay us for.

Contact and usage information is kept for one month after the account has been closed to allow for seamless re-opening of the account.

Information relating to invoices and payments is kept for 7 years after the end of our tax year to comply with local regulations.

Most personal information enters the service through a form on a secure website. This information is transmitted from the user or lead to the service via the secure HTTPS protocol.

A limited amount of personal information is manually entered into the service by being typed into a form on a secure website after receiving it from the user by email.

Personal information is stored on a MySQL database hosted by Amazon Web Services in their EU-West (London) data centre.

Backups are stored in the US-West (Oregon) data centre.

The service transfers backup information from the service to the backup service via the secure HTTPS protocol.

Staff have limited access to personal information.

Data protection officer.

Peter Bowen is the data protection officer.

He may be contacted via email to: peterb@marketingmotor.net. He may be contacted by post to:
16 Downsview Road
Newport
PO30 A2AT
United Kingdom

Sub processors.

This service uses infrastructure and services provided by:

Amazon Web Services (website hosting, database, backups).
Stripe (payment processing).
Gumroad (payment processing).
20i(website hosting, email).
Mailgun (email).
Gmail (email).
ConvertKit (email).

No personal data is shared with these service providers, but personal data is stored on their infrastructure or flows through it.

Reporting data breaches.

On becoming aware of a data breach we will:

Notify the Information Commissioner’s Office following the procedure outlined here: https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/
Notify affected data subjects by email if unencrypted data was breached.

Data subjects may request access to personal information the service holds by contacting the data protection officer at the addresses on this page.

Data subjects may provide updates to personal information the service holds by contacting the data protection officer at the addresses on this page.

Data subjects may request deletion of personal information the service holds by contacting the data protection officer at the addresses on this page.

Data subjects may request the cessation of processing of personal information the service holds by contacting the data protection officer at the addresses on this page.

Data subjects may request delivery of personal information the service holds by contacting the data protection officer at the addresses on this page.

Data subjects may withdraw consent by contacting the data protection officer at the addresses on this page.

We do not intentionally process children’s personal data. We require that users and leads be at least 18.

Updating our privacy policy.

We inform all users by email when our privacy policy is updated.