Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published March 2025. Last updated July 2026.
I recently helped someone with an interesting Google Ads challenge. The client runs a very niche travel business.
When people search for his service using very specific terms, they often become leads—and many of those turn into paying customers. The problem is, only about 600 people search using those exact terms each month. That’s not enough to keep his business fully booked.
Broader searches (from phrase or broad match) bring in more leads, but they don’t convert as well. In other words, they cost money but don’t lead to as many sales.
The best solution for him is to:
When he followed Google’s advice and added broad match keywords to his main campaign, he got more leads. But he made fewer sales. That’s because the broad match keywords used up most of the budget. Then, the exact match ads didn’t show as often.
I recommended he create two campaigns.
The goal is to get as many clicks as possible, because these keywords usually lead to strong sales.
The goal here is to find hidden gems: people who are a good fit but didn’t search using the exact terms.
This client is about to pay a new agency $90,000. Their attribution makes it hard to tell if the agency succeeds.
Giving Google 15 headlines and 4 descriptions creates plenty of combinations. But are they good ads? Here's how I use pinning to keep some control.
More leads isn't the goal. A furniture maker cut his enquiries and ended up with a 4-month waiting list. Here's why.
If you can't answer what happened after someone clicked your ad, you're probably making important decisions without enough evidence.
Want to find places to improve. You've got to look at the whole system.
I've been starting from the wrong point: looking for problems. I should have been looking for evidence.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Understand what happens after someone clicks your advert. Subjects include offline conversions, CRM integration, attribution, auditability and marketing instrumentation.
Articles about marketing, engineering, AI and problem solving that don't fit neatly into the other topics. These are some of the ideas and experiences that have shaped how I think.
Learn how to use Google Ads to generate profitable leads. Subjects include campaign strategy, bidding, targeting, optimisation and the challenges of running lead generation campaigns.
Understand why some leads become customers while others don't. Subjects include diagnosing poor leads, qualification, filtering junk leads and improving the feedback you send to Google Ads.
Things I've learned about high-converting landing pages. Subjects include copywriting, page structure, forms, trust, conversion rate optimisation and user experience.
What happens after a lead has been generated determines if Google Ads is profitable. Subjects include first contact, follow-up, quoting, lead nurturing and turning more enquiries into customers.