Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published March 2025. Last updated July 2026.
I recently helped someone with an interesting Google Ads challenge. The client runs a very niche travel business.
When people search for his service using very specific terms, they often become leads—and many of those turn into paying customers. The problem is, only about 600 people search using those exact terms each month. That’s not enough to keep his business fully booked.
Broader searches (from phrase or broad match) bring in more leads, but they don’t convert as well. In other words, they cost money but don’t lead to as many sales.
The best solution for him is to:
When he followed Google’s advice and added broad match keywords to his main campaign, he got more leads. But he made fewer sales. That’s because the broad match keywords used up most of the budget. Then, the exact match ads didn’t show as often.
I recommended he create two campaigns.
The goal is to get as many clicks as possible, because these keywords usually lead to strong sales.
The goal here is to find hidden gems: people who are a good fit but didn’t search using the exact terms.
It is almost always cheaper to get a happy customer to return than to win another one through advertising.
I trace every route from the ad to the CRM to find leads and tracking data that go missing.
A neat sales funnel can hide where leads go missing, follow-up breaks down and the evidence needed to improve your ads gets lost.
If every enquiry looks equally valuable, Google will chase quantity. Does it ever learn which leads actually become customers?
The ad account says the leads are good. The sales team says they aren’t. Who has the evidence needed to decide?
Finding problems is easy. The difficult part is identifying the few evidence gaps that could materially affect leads, decisions and profitability.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
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