Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published May 2025. Last updated May 2025.
I've been working on a new version of my landing page builder for the last few weeks. I've spent thousands of hours on this over the years but I justify the investment because high-converting pages mean my clients pay less per lead.
This current upgrade includes a better "About Us / Company Profile" section. The thinking is that knowing who is behind the business helps establish a connection and build trust. (I've written more on about pages here.)
It's difficult to write about yourself.
The problem is, as one of my clients put it, "It's difficult to write about yourself." So I came up with a list of questions. The answers make up the bones of the section. It's much easier than staring at an empty screen.
I'd like to get to the point where my landing page builder can call my client and ask them these questions. It'll transcribe their answers and produce a first draft which I can edit. We're a few months off that but it's a fun project to work on.
Here are my questions. You might find them useful.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Understand what happens after someone clicks your advert. Subjects include offline conversions, CRM integration, attribution, auditability and marketing instrumentation.
Articles about marketing, engineering, AI and problem solving that don't fit neatly into the other topics. These are some of the ideas and experiences that have shaped how I think.
Learn how to use Google Ads to generate profitable leads. Subjects include campaign strategy, bidding, targeting, optimisation and the challenges of running lead generation campaigns.
Things I've learned about high-converting landing pages. Subjects include copywriting, page structure, forms, trust, conversion rate optimisation and user experience.
Understand why some leads become customers while others don't. Subjects include diagnosing poor leads, qualification, filtering junk leads and improving the feedback you send to Google Ads.
What happens after a lead has been generated determines if Google Ads is profitable. Subjects include first contact, follow-up, quoting, lead nurturing and turning more enquiries into customers.