Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published September 2025. Last updated September 2025.
I wrote about getting fired because I wanted to keep control over landing pages. (Here’s the post if you want to read about me feeling sorry for myself.)
I got some questions about my insistence on matching ads and landing pages.
Here’s my thinking...
If you’re advertising advanced Excel training, you get the best results when your ad links to an advanced Excel training page, not your course catalog.
If you’re advertising for child custody cases, you get better results when you send visitors to the child custody page, not the general family law page.
But it goes further than this. It also applies to the hook your ad uses.
I consulted with a contractor who rips out bathtubs and replaces them with walk-in showers. His customers have three main reasons for buying:
The service is the same — a new bathroom with a walk-in shower — but the reason for buying is different.
He ran three variations of his ads, each targeting one hook, but all the ads went to the same generic landing page.
When we paired each ad with a matching landing page, results improved immediately:
Before a stranger will convert to a lead they need to believe four things.
Coming up with ideas for an interesting company profile is hard. Here's how to avoid staring at an empty screen.
2FA can reduce contact form spam—but it adds friction, risks real leads, and opens the door to scams like SMS pumping.
When people are looking into a product or service they rarely need they need to be confident about three things before they’ll work with you: That you actually understand what they need. That you have the competence to do what they need. That working with you won’t be a nightmare.
I consulted with six businesses that handle complex paperwork for their clients - such as travel documents, business registrations, and tax filings etc. Here's how we improved the conversion rate.
In the past, I thought About pages were just filler because marketing should be customer-focused. I was wrong.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Understand what happens after someone clicks your advert. Subjects include offline conversions, CRM integration, attribution, auditability and marketing instrumentation.
Articles about marketing, engineering, AI and problem solving that don't fit neatly into the other topics. These are some of the ideas and experiences that have shaped how I think.
Learn how to use Google Ads to generate profitable leads. Subjects include campaign strategy, bidding, targeting, optimisation and the challenges of running lead generation campaigns.
Understand why some leads become customers while others don't. Subjects include diagnosing poor leads, qualification, filtering junk leads and improving the feedback you send to Google Ads.
Things I've learned about high-converting landing pages. Subjects include copywriting, page structure, forms, trust, conversion rate optimisation and user experience.
What happens after a lead has been generated determines if Google Ads is profitable. Subjects include first contact, follow-up, quoting, lead nurturing and turning more enquiries into customers.