Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published April 2021. Last updated July 2026.
In the old days - before 6 November 2018 - Google offered one metric showing where your search ads appeared - average position. Average position told you where the ad showed in relation to the competition.
You could use average position to infer where on the search results page your ad appeared when all ads showed at the top of the page. Knowing where your ad appeared is important because there is a strong correlation between position and clickthrough rate. Ads at the top get clicked more often.
But when Google started showing ads at the bottom of the page the average position metric didn't tell you as much.
You might be scratching your head wondering why your clickthrough rate plummeted even though your average position was 1.2. That position 1.2 might have been below the organic results, way down at the dusty bottom of the page where nobody ever goes.
I’m really pleased that Google introduced four new position metrics to account for this. They are:
Impr. (Absolute Top) %- the percent of your ad impressions that are shown as the very first ad above the organic search results.
Impr. (Top) % - the percent of your ad impressions that are shown anywhere above the organic search results.
Search (Absolute Top) IS - the impressions you’ve received in the absolute top location (the very first ad above the organic search results) divided by the estimated number of impressions you were eligible to receive in the top location.
Search (Top) IS - the impressions you’ve received in the top location (anywhere above the organic search results) compared to the estimated number of impressions you were eligible to receive in the top location.”
Now if your ad is shown often at Absolute Top and the clickthrough rate is down, it’s a good chance that there is a real problem not just a consequence of the ad being buried.
Official announcement here.
Giving Google 15 headlines and 4 descriptions creates plenty of combinations. But are they good ads? Here's how I use pinning to keep some control.
More leads isn't the goal. A furniture maker cut his enquiries and ended up with a 4-month waiting list. Here's why.
If you can't answer what happened after someone clicked your ad, you're probably making important decisions without enough evidence.
Want to find places to improve. You've got to look at the whole system.
I've been starting from the wrong point: looking for problems. I should have been looking for evidence.
The goal was to spend a small amount, gather data, and see what actually happens. We got bookings, but the value distribution surprised me and changed how I'm going to structure this account.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Understand what happens after someone clicks your advert. Subjects include offline conversions, CRM integration, attribution, auditability and marketing instrumentation.
Articles about marketing, engineering, AI and problem solving that don't fit neatly into the other topics. These are some of the ideas and experiences that have shaped how I think.
How to choose the right Google Ads agency, set them up to succeed, judge their work fairly, and build a relationship that delivers better business results.
Learn how to use Google Ads to generate profitable leads. Subjects include campaign strategy, bidding, targeting, optimisation and the challenges of running lead generation campaigns.
Understand why some leads become customers while others don't. Subjects include diagnosing poor leads, qualification, filtering junk leads and improving the feedback you send to Google Ads.
Things I've learned about high-converting landing pages. Subjects include copywriting, page structure, forms, trust, conversion rate optimisation and user experience.
What happens after a lead has been generated determines if Google Ads is profitable. Subjects include first contact, follow-up, quoting, lead nurturing and turning more enquiries into customers.