Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published April 2021. Last updated July 2026.
There are two ways to get more AdWords impressions:
Google has to balance three opposing requirements every time your ad could be shown.
Here are the things you can do to help Google meet their objectives:
This client is about to pay a new agency $90,000. Their attribution makes it hard to tell if the agency succeeds.
Giving Google 15 headlines and 4 descriptions creates plenty of combinations. But are they good ads? Here's how I use pinning to keep some control.
More leads isn't the goal. A furniture maker cut his enquiries and ended up with a 4-month waiting list. Here's why.
If you can't answer what happened after someone clicked your ad, you're probably making important decisions without enough evidence.
Want to find places to improve. You've got to look at the whole system.
I've been starting from the wrong point: looking for problems. I should have been looking for evidence.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Understand what happens after someone clicks your advert. Subjects include offline conversions, CRM integration, attribution, auditability and marketing instrumentation.
Articles about marketing, engineering, AI and problem solving that don't fit neatly into the other topics. These are some of the ideas and experiences that have shaped how I think.
Learn how to use Google Ads to generate profitable leads. Subjects include campaign strategy, bidding, targeting, optimisation and the challenges of running lead generation campaigns.
Understand why some leads become customers while others don't. Subjects include diagnosing poor leads, qualification, filtering junk leads and improving the feedback you send to Google Ads.
Things I've learned about high-converting landing pages. Subjects include copywriting, page structure, forms, trust, conversion rate optimisation and user experience.
What happens after a lead has been generated determines if Google Ads is profitable. Subjects include first contact, follow-up, quoting, lead nurturing and turning more enquiries into customers.