Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published October 2023. Last updated July 2026.
Preventing fake leads from submitting your contact form using something like reCAPTCHA is popular but, I think it's wrong when you're paying for online advertising.
Preventing fake leads submitting the form hides the problem. It’s like putting a sticker over the check engine light on your dashboard. No light = no problem. No fake leads = no fake traffic.
If you’re paying for online advertising you need to know how much fake traffic you’re paying for. (I’ve seen suggestions that between 10% and 35% of Google Ads clicks are not from people interested in what you sell.)
A better way is to allow anyone - legit or not - to submit your form and then filter the junk out. It’s the only way to you know if you’re paying for fake leads. This is how we do it in GhostBlocker.
If you’re concerned about fake leads you’re welcome to use GhostBlocker. It'll pay for itself from the savings you'll make from the fake leads you're currently paying for.
You get the best results when you match your ad's hook to the landing page
Before a stranger will convert to a lead they need to believe four things.
Coming up with ideas for an interesting company profile is hard. Here's how to avoid staring at an empty screen.
2FA can reduce contact form spam—but it adds friction, risks real leads, and opens the door to scams like SMS pumping.
When people are looking into a product or service they rarely need they need to be confident about three things before they’ll work with you: That you actually understand what they need. That you have the competence to do what they need. That working with you won’t be a nightmare.
I consulted with six businesses that handle complex paperwork for their clients - such as travel documents, business registrations, and tax filings etc. Here's how we improved the conversion rate.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Understand what happens after someone clicks your advert. Subjects include offline conversions, CRM integration, attribution, auditability and marketing instrumentation.
Articles about marketing, engineering, AI and problem solving that don't fit neatly into the other topics. These are some of the ideas and experiences that have shaped how I think.
Learn how to use Google Ads to generate profitable leads. Subjects include campaign strategy, bidding, targeting, optimisation and the challenges of running lead generation campaigns.
Things I've learned about high-converting landing pages. Subjects include copywriting, page structure, forms, trust, conversion rate optimisation and user experience.
Understand why some leads become customers while others don't. Subjects include diagnosing poor leads, qualification, filtering junk leads and improving the feedback you send to Google Ads.
What happens after a lead has been generated determines if Google Ads is profitable. Subjects include first contact, follow-up, quoting, lead nurturing and turning more enquiries into customers.