Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published April 2021. Last updated July 2026.
This is for you if you’re interested in making data-driven decisions about your Google Ads.
Amy Hebdon, founder at Paid Search Magic, wrote a fantastic article she described a love letter disguised as a how-to about PPC data interpretation.
She covers four strategies and frameworks for avoiding mistakes and finding insights in PPC data.
Be a critical thinker & your own biggest skeptic
Know your KPIs & calculations
Uncover spurious relationships
Accept uncertainty
The first point resonated: Be a critical thinker and your own biggest skeptic.
I’m at the point in my career where I think I might actually know what I’m doing. The danger now is becoming overconfident. Critical thinking guards against this.
Amy (and others) suggests developing critical thinking requires asking yourself questions like:
What else could have caused the outcome?
What other interpretations are possible?
Why are those interpretations not valid?
It's a little painful at first. But it's a lot less painful than latching onto the your conclusion and later finding out it was wrong.
The full article is worth a read here
It is almost always cheaper to get a happy customer to return than to win another one through advertising.
If every enquiry looks equally valuable, Google will chase quantity. Does it ever learn which leads actually become customers?
I trace every route from the ad to the CRM to find leads and tracking data that go missing.
The ad account says the leads are good. The sales team says they aren’t. Who has the evidence needed to decide?
Finding problems is easy. The difficult part is identifying the few evidence gaps that could materially affect leads, decisions and profitability.
A neat sales funnel can hide where leads go missing, follow-up breaks down and the evidence needed to improve your ads gets lost.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
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