Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published April 2024. Last updated July 2026.
A brand new Google Ads campaign needs deep data, not wide data. 100 clicks on 100 adverts tells you nothing. 100 clicks on 1 advert and a picture starts to emerge.
I met with a fellow PPC person who was tearing her hair out because a new campaign wouldn't get traction. After two weeks she'd had no leads and she was beginning to panic. The client trusted her, but if she couldn't generate leads...
The campaign was extensive. It covered every facet of the client's business. It had 50+ ad groups. Each ad group had two fully loaded responsive ads, and broad, phrase and exact match keywords. She was targeting the client's entire geographic footprint.
It was superb work. But it was too much for a brand new campaign.
The hope is that you can gather enough data to learn what works before you run out of money, or your client runs out of patience.
The problem with this campaign was that the data was spread too thin. There was not enough information about any one keyword or ad to be able to learn anything useful.
It's counterintuitive, but you get useful data faster from a smaller campaign than you do from a bigger one.
I suggested to her that she structure the campaign for learning:-
This will concentrate the data she's buying so she - or a bidding algorithm - has something to work with.
None of these changes are permanent. Once the campaign gets some traction she can expand it to cover different parts of the business, locations and so on.
I trace every route from the ad to the CRM to find leads and tracking data that go missing.
A neat sales funnel can hide where leads go missing, follow-up breaks down and the evidence needed to improve your ads gets lost.
If every enquiry looks equally valuable, Google will chase quantity. Does it ever learn which leads actually become customers?
The ad account says the leads are good. The sales team says they aren’t. Who has the evidence needed to decide?
Finding problems is easy. The difficult part is identifying the few evidence gaps that could materially affect leads, decisions and profitability.
The highest-leverage opportunities aren't always in the ad account.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
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