Pete Bowen's site

Google showed your ads to the wrong people today.

Google showed your some of your adverts to the wrong people today. You (or someone you hire) must deal with this or your ads are going to start costing more and generating fewer leads.

The wrong people seeing your ad is a problem whether they click your ad or not:

Google isn't being malicious when they show your ads to the wrong people.

It happens because people don't always use the same words to search for what you sell. 15% of the trillion search phrases that people type into Google every year have never been seen before.

Put another way, 1 in 7 searches typed into Google has never been typed in before.

Google shows your ads for some of those new searches. Most of the time they get it right. Sometimes they don't so they provide a way for you to stop your ads showing in response to some searches.

I've written about this before but I still see this problem in almost every AdWords account I consult on. I got this from a South African client last time I wrote about this.

"We paid Google a fortune for rubbish clicks … people wanting gate opening times, camping and all sorts of nonsense costing us R12 or so per click. It looks like we have wasted R200k!"

It's a silent creeping problem. It took him about a year to waste that money.

Your AdWords campaign doesn't stop dead and it doesn't blow the budget right away. It's a bit like the rust under the carpet of my first car. I didn't even know it was there till my girlfriend put her foot through the floor like Mrs Flintstone.

Dealing with this once a month is right for the kinds of campaigns I manage. You might need to do it more often or get away with doing it less frequently.

I find Google's interface is uncomfortable for this workflow so I built a tool to streamline the work. It doesn't demand a PhD in AdWords and takes only a few minutes per campaign if done regularly.

You're welcome to use the tool for your campaigns.

Want to increase your conversion rate? For free?

I’ve seen conversion rates double, triple and even 10X after a few quick and easy changes to the enquiry form. Subscribe now and I'll send you a free copy of my in-depth ebook High-Converting Enquiry Forms.
You're already paying for clicks. Now turn them into conversions. Privacy policy. Unsubscribe at any time.

Related articles

Getting a lot of junk leads from Google Ads?
You can spot conversion fraud because the leads have genuine email addresses and phone numbers but when you call them they don't remember filling in your form.
A love letter to statistics
This is for you if you’re interested in making data-driven decisions about your Google Ads. Amy Hebdon, founder at Paid Search Magic, wrote a fantastic article she described a love letter disguised as a how to about PPC data interpretation.
Allocating budget
How do you know the best way to split your ad budget between search and display, between Facebook and Google, between one keyword and another?
Does Google rip advertisers off?
I'm not saying that everyone who's paid for Google ads has turned a profit. That's definitely not the case. But, when people lose money on Google ads its likely to be because Google Ads was a poor fit for their business, or because of the way they did Google Ads. I can't see Google risking their future to steal your advertising budget
Don’t believe every recommendation from Google.
The optimisation score is Google’s newest way of telling you how to run your Google Ads account. Read on to see how following it blindly can hurt your business.
Don't believe my writing
I'm not trying to bamboozle you, it's just that my - and everyone else's - writing isn't always right for your circumstances. Read on to find out more...
Has Google jumped the gun on mobile?
How much commercial activity happens on mobile phones? Is it enough to justify a mobile-first approach to development? Case study with mobile vs desktop AdWords generated leads across 7 industries.
How do you get more leads from Google Ads when you’ve maxed out impression share?
How do you get more leads from Google Ads when you’ve maxed out impression share? Here's how we solved this problem...
How to get fast traction on a brand new Google Ads campaign.
I worked out a process for getting fast results from new AdWords campaigns so I didn't have to worry as much. You're welcome to copy (and improve) my process.
I’m getting too many B2C leads. I want only B2B.
I’ve bumped into this problem with almost every client who sells to other businesses (B2B) not to consumers (B2C). Here are some options ..
I'm scared I'll break my campaign
If you don't feel confident making changes to Google Ads campaigns this might help...
Improve conversion rates by adding extra calls to action.
Need to improve your conversion rate? Here's a tested approach that takes only a few minutes.
Putting a little science into AdWords
In the past I relied on a combination of the change history in AdWords, some rough notes and my memory to keep track of my testing. It worked but it wasn't great. It became more difficult as my business grew. I started to feel like I was losing control. I couldn't answer questions about an account without having to root around in Google docs, AdWords and email. Read on to see how I fixed this.
Should you advertise on Search Partners?
We check the campaigns we manage regularly to see how much it costs to generate an enquiry on Google search versus search partners. Most of the time it costs more or less the same. Sometimes the difference is huge.
Should you show ads to people on their phones?
It is a fact that more people use the internet on their phones than they do on computers these days. But are these glued-to-their-phone types going to buy from you?
The hidden trade-offs of automated bidding
I like automated bidding. But, there are some trade offs with automated bidding that are not well documented.
Using the Search Terms Report to find negative keywords.
The Search Terms Report is a great place to find negative keywords to add to your AdWords campaign. It shows (some of) the actual words and phrases that triggered your ads.
You don't have enough data to be confident that you're making the right decisions.
Here are 3 rules of thumb I use to to help me make more of the right decisions when data is scarce.