Agency insights
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
Published April 2021. Last updated July 2026.
The Search Terms Report is a great place to find negative keywords to add to your AdWords campaign. It shows (some of) the actual words and phrases that triggered your ads.
Google will show you how to get the report here.
Tip: If you're using the search terms report for the first time you should set the date range to 'All time' then scroll to the bottom of the page to see how many search terms there are. If there are more than about 500 search terms go back up to the top of the page and filter on impressions. Setting the filter to >= 10 impressions drops the total number of search terms by a lot. You're looking for a balance between getting every possible negative keyword and making your eyes bleed from staring at the list.
Repeat the process at the beginning of each month with the date range set to 'Last Month' you'll quickly build up a great list of negative keywords that matches your campaign exactly.
It is almost always cheaper to get a happy customer to return than to win another one through advertising.
I trace every route from the ad to the CRM to find leads and tracking data that go missing.
A neat sales funnel can hide where leads go missing, follow-up breaks down and the evidence needed to improve your ads gets lost.
If every enquiry looks equally valuable, Google will chase quantity. Does it ever learn which leads actually become customers?
The ad account says the leads are good. The sales team says they aren’t. Who has the evidence needed to decide?
Finding problems is easy. The difficult part is identifying the few evidence gaps that could materially affect leads, decisions and profitability.
Thoughts and lessons on client selection, burnout, pricing, and modernising legacy accounts, from someone who's run a Google Ads for years.
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